Warranty

Muziker provides a 36-month warranty on new musical instruments and sound equipment. The warranty period on new musical instrument accessories and other products will be 24 months in accordance with the legal regulations. In the case of certain consumables (e.g. plectrums, drum heads and sticks, strings and tubes etc.), whose expected lifespan is 90 days, only manufacturing and material defects are being  considered during the warranty period as a valid reason for a refund or an exchange.

Extended warranty period

During the extended warranty period (beyond the statutory 24 months) Muziker’s authorized service center reserves the right to modify certain aspects of the warranty. For example, the 30-day free product repair period changes to ‘indefinite’ (the free repair period is subject to individual agreements between the service center and the customer, taking into account the time needed to ensure a genuine spare part needed for the repair).
Despite this adjustment, Muziker service center is committed to carry out the repair without undue delay.
You can file a claim for damages caused by prolonged claim process only in a case where it can be proven that the delay was caused deliberately, or due to gross negligence on the part of the service center.
If a product exchange takes place during the 12-month warranty extension (following the 24-month statutory warranty period), the customer is not automatically entitled to another 36-month warranty. The original product’s warranty period transfers to the new product.

Exemption

Cymbals fall into a special category of products due to the nature of material and the method of use that are subject to a natural wear and tear. Therefore, there is only a 24-month warranty on these products. When processing a claim, Muziker service center will carry out an expert assessment of the product taking into consideration the signs of wear and tear from normal use, as well as exclusion of liability for defects due to mechanical damage caused by a blow with intensity exceeding the level of mechanical resistance of the material. 

Special product category with 24-month warranty that is susceptible to wear and tear due to their material nature and typical usage (for example cymbals, buttons, flaps, levers, rubber bands etc.). Muziker service center will carry out an expert assessment of the product, taking into consideration the signs of wear and tear from normal use, as well as exclusion of liability for defects due to mechanical damage caused by a blow with intensity exceeding the level of mechanical resistance of the material. In that case, Muziker can provide customer a repair of the damaged goods at customer`s own expenses, possibly at discounted rates, if agreed upon.

Warranty Card

Each product purchased online comes with an electronic invoice (sales receipt when buying in a store) which also serves as a warranty card. The warranty period begins on the date of receipt of the goods and is extended by the period during which the product was undergoing a warranty repair.

Termination of the guarantee

  • mechanical damage of goods caused by negligent or improper treatment of the goods by the buyer
  • improper installation, handling or malpractice by the buyer
  • using the goods in inadequate conditions by the buyer

Defects or any other damage caused by improper handling, unprofessional installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party are not covered by the warranty.

The warranty does not cover any mechanical damage due to using the goods in inadequate/unsuitable conditions (dusty, humid, chemically aggressive, strong magnetic fields, etc.) or if the goods have been interfered with by the buyer or a third party not commissioned by an authorized person (by Muziker).
This warranty does not cover the damages or defects caused by natural disasters and improper voltage supply.  Signs of wear and tear from normal use are also excluded from the warranty.

B-stock warranty

The seller also offers conclusion of purchase contract for b-stock goods. B-stock goods stand for goods that have been previously opened, have damaged packaging, have been used and returned or damaged goods.
B-stock goods are not eligible for a replacement with a new piece after withdrawal from the contract or when claiming using a  warranty.
Warranty claims for b-stock goods fall accordingly under the warranty rules, unless stated otherwise in this section.
It is not possible to file for a warranty claim for a "defect" or other reason, for which the goods were sold for a discounted price.